Manage your account
Manage your account
1. How do I update my personal information?
To update your personal information, log in to your account, go to the 'Profile' section, and click 'Edit' next to your details. You can update your name, email address, phone number, and other personal details.
2. How can I change my account password?
To change your password, go to the 'Account Photo' section and click on the 'Change Password' option. You will be prompted to enter your current password and then create a new one.
3. How do I enable two-factor authentication (2FA)?
To enable two-factor authentication (2FA), go to the 'Security' section in your account settings. Follow the steps provided to link your account with an authentication app, such as Google Authenticator, for extra protection.
4. Can I update my payment method?
Yes, you can update your payment method in the 'My Wallets' section of your account. Simply add or remove your preferred payment options, such as BTC, Binance, etc.
5. How can I close my account?
If you wish to close your account, please contact our support team. They will guide you through the account deactivation process. Please note that this action is irreversible, and all your data will be permanently deleted.
6. Can I recover my account if I forget my password?
Yes, if you forget your password, click on the 'Forgot Password' link on the login page. You will be prompted to enter your email address, and we will send you instructions on how to reset your password.
7. How can I download my account statement?
To download your account statement, go to the 'Transactions' section in your account. You can filter by date and export the statement as a PDF or Excel file.